1. What is the currency that you are using process my order?
All orders are processed in Singapore dollars.

2. How will you inform me when my order has been sent for delivery?
We will send a notification email to you when your processed order is assigned for delivery.
                         
3. How many days will it take to deliver my order?
You will receive your order within 10-15 working days of receiving notification from you.

4. What are the delivery charges?
Delivery charges are of typical air freight rates, dependent on delivery location and the weight of the order. They will be included in your online order quotation.

5.What are the payment methods available?
Currently we only accept credit card payments (Visa or Mastercard) for your online transactions.

6.Do you deliver to my country?
Yes, we deliver to any overseas destinations in the world.

7. How do I know the weight of the products that I have ordered?
The weight of each individual product will be shown in the product catalogue.
                         
8. What should I do if my order does not arrive?
If your order does not arrive after 15 working days, please contact us at online@skinfood.sg and quote your delivery order number.

8. What should I do if I missed my delivery?
All deliveries will be attempted once. Subsequent delivery attempts will be subjected to addtional charges to be borne by the customer. Kindly contact us at online@skinfood.sg for more information.
                         
9. Can I deliver my order to another address apart from my mailing address?
Yes. You can deliver to another address by indicating the destination during check out by selecting ‘Deliver to mailing address below.